Volunteer Caseworker

Opportunity by SSAFA The Armed Forces Charity
Location Humberstone Gate, Leicester LE1 3PJ, UK

Volunteer caseworkers play a vital role in supporting people from the Armed Forces community in their time of need, helping them to access practical, financial and emotional assistance.

Apply now

About this role

Why we want you
Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten.

More and more people need help, so we are growing our network of dedicated caseworkers. Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support.

We value all our volunteers and the unique skills and experience they bring.

 

What you will be doing

  • Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time
  • Understanding peoples’ support needs and gathering information to assess their circumstances
  • Typing written case reports to apply for financial assistance
  • Sign-posting to services providing specialist support, such as mental health or housing support
  • Keeping beneficiaries and the SSAFA regional office up to date with progress

 

The skills you need

  • Friendly and approachable
  • Great written and verbal communication skills
  • Non-judgemental
  • Reliable
  • Basic IT skills

 

What’s in it for you

  • Use your skills, knowledge, and life experience to benefit others
  • Be part of a friendly and supportive SSAFA team
  • Develop your experience and skills which you can highlight on your CV and in job interviews
  • Access a range of training and learning opportunities

When you can volunteer

MondayTuesdayWednesdayThursdayFridaySaturdaySunday
Morning
Afternoon
Evening

Requirements

  • Relevant qualification or training
  • References needed
  • Willing to take a DBS Check
  • Age restrictions

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two references, this can be former employers or people that know you well (other than relatives)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer.
SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.

Skills

Causes

Location

Location Humberstone Gate, Leicester LE1 3PJ, UK

Apply now