Remote Client Calls Assessor

About this role

Purpose of the role:

• To help provide an effective and efficient  service to members of the public over the phone
• To help to influence government and other organisations by informing them of the effect of their actions on the lives of clients

Main duties and responsibilities of the role:

• Conduct  initial interviews with clients, on the telephone, before referring client on to an Adviser or giving client Assisted Information
• Keeping up to date on important issues by attending the appropriate training courses and doing essential reading and attending meetings

Training: (please note that training is delivered through a variety of methods, covering self study, workshops, webinars and observations)

Training for this role will take around 6 – 9  hours per week for around 11-12 weeks.

Structured training and assessments about knowledge, skills and building up experience through client contact: takes up to 5 months, and leads to the Citizens Advice certificate in Initial Assessment (1st Tier Advice)

When you can volunteer

Requirements

• References needed
• Accepts ex/offenders

Personal skills and qualities that an Assessor needs:

A commitment to the aims and principles of the service 
Good and clear communication skills both orally and in writing
To be open and approachable 
To be able to sift through information and extract that which is relevant 
Basic mathematical skills and open to using computers on a regular basis 
Respect for views, values and cultures which are different from their own 
To understand why confidentiality is important 
A positive attitude to self-development and assessment 
To be able to work as part of a team 
Able to recognise their own limits and boundaries in the role

Location

This opportunity allows you to volunteer from home

Available from home