About this role
Purpose of the role:
- To help provide an effective and efficient advice and assistance service to members of the public
- To help to influence government and other organisations by informing them of the effect of their actions on the lives of clients
Main duties and responsibilities of the role:
- Interviewing clients, on the telephone, Emails and Face to face. Letting the client explain their enquiry and helping the client to set priorities
- Completing clear and accurate case records
- Recognising the root causes of problems and participating in taking appropriate action
- Keeping up to date on important issues by attending the appropriate training courses and doing essential reading and attending office meetings
When you can volunteer
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | |
|---|---|---|---|---|---|---|---|
| Morning | |||||||
| Afternoon | |||||||
| Evening |
Requirements
- References needed
Personal skills and qualities:
A commitment to the aims and principles of the CA service
Excellent and clear communication skills both orally and in writing
To be open and approachable
To be able to sift through information and extract that which is relevant
Basic mathematical skills, including percentages and open to using computers on a regular basis
Respect for views, values and cultures which are different to their own
To understand why confidentiality is important
A positive attitude to self-development and assessment
To be able to work as part of a team
Able to recognise their own limits and boundaries in the role
Location
This opportunity allows you to volunteer from home
Available from home