Front of House Volunteer

About this role

You will be the first point of contact for all our visitors, providing a helpful, welcoming, and friendly greeting. Front of House volunteers greet and engage with visitors, provide information on our exhibitions and activities, as well as helpful directions to the onsite facilities at Foxton Locks. They have a vital role in helping to create a warm welcome for all our visitors, answering general queries, ensuring that visitors have an interesting and enjoyable visit.

Our volunteer team are incredibly important to the Museum, working alongside paid staff in a wide variety of roles.

Key tasks:

• Welcoming all visitors to the Museum.
• Selling tickets and items from the Shop using a till system.
• Answering enquiries from members of the public, visitors, groups, etc.
• Inform visitors about current exhibitions, events and activities to help them plan their visit, handing out children’s trail sheets and pencils in holiday periods.
• Assist with the evacuation of visitors in an emergency situation.

What’s in it for you?

• Develop customer service skills
• Learn about the Museum and its history
• Join a motivated, fun, and enthusiastic team
•  Meet new people within your local community
• Gain employability skills to support you making the next step towards work

When you can volunteer

Requirements

• Access to a vehicle
• References needed
• Age restrictions

Interested in / a willingness to learn about museums, heritage and local history
Friendly, engaging, and approachable
Good communication and interpersonal skills

We are looking for people who can regularly volunteer, ideally for just a morning or afternoon each week. The Museum is open five days a week from Easter through to October, and there are two shifts available each day; 11am until 1.30pm and 1.15pm until 4.00pm

Location

Location Foxton Canal Museum, Middle lock, Gumley Road, Foxton, UK