About this role
Role purpose:
To provide administration support to the Macmillan Welfare Benefits Advice Service, ensuring all enquiries receive a sympathetic and professional welcome to the service. Support the Macmillan project with initial triage and referral to other services where appropriate, appointment booking, data entry, writing statistical reports, monitoring, and other administrative duties.
Key work areas and tasks:
Administration
- Taking referrals, booking appointments, and dealing with general enquiries to the service via telephone and email.
- Liaising with medical professionals to obtain further information or evidence for referrals
- Referring clients onto colleagues or other agencies as appropriate for specialist help with issues that fall outside the remit of the service, including housing, debt and employment.
- Assisting with the advertisement and publicising of the Macmillan Welfare Benefits Advice Service.
- Using IT for statistical recording, record keeping and document production. This includes writing statistical reports, newsletters, and regular team updates.
- Creating and maintaining filing systems in accordance with organisation systems and procedures.
- Open, record and distribute incoming post, and prepare outgoing mail for posting.
- Maintaining of stock and ordering stationery supplies.
- Minute meetings as and when required.
Research and Campaigning
- Contribute to both local and national campaigns where appropriate
When you can volunteer
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | |
|---|---|---|---|---|---|---|---|
| Morning | |||||||
| Afternoon | |||||||
| Evening |
Requirements
- References needed
Other duties and responsibilities
● Uphold the aims and principles of the Citizens Advice service and its equal opportunities policies.
● Keep up to date with policies and procedures relevant to the organisation and undertake appropriate training.
● Ensure IT information assurance training is completed as required (currently annually).
● Abide by Health and Safety guidelines and share responsibility for your own safety and that of colleagues.
● Be able to accommodate reasonable changes in working hours in order to meet the needs of the business.
● Any other duties within the scope of the post as required to ensure the effective provision of the service.
Location
This opportunity allows you to volunteer from home
Available from home