6 Week Volunteer Training Program in Administration

Please do not apply if you are unable to do a Monday, Tuesday & Wednesday.:

Organisation:

Shelter Housing Advice and Research Project

Organisation overview:

Shelter Housing Advice and Research Project was established in 1974 by Leicester Shelter Group. We provide much-needed advice, help and support for people who have been homeless or facing serious housing problems in the City of Leicester and Leicestershire. We are currently Lottery funded and as part of that we are offering volunteer work placements that will help people to secure paid employment or a route into further education.

Role Title:

Volunteer work placement training

Time commitment:

6-week placement

Location of position:

13 Welford Road,

Leicester, LE2 7AD

Responsible to:

Volunteer Coordinator

Summary of role:

To gain valuable work experience as well as assisting with the smooth and efficient running of Shelter Housing Aid and Research Project (SHARP), mainly through Administrative and Casework assistance. This will include covering reception and administrative duties as necessary, working alongside caseworkers to deliver cases and helping to research and update database information.

Skills gained from placement:

Developing an understanding of the types of enquiries we take and the work we do on client cases

•           Photocopying and scanning

•           Being proficient in Microsoft Office databases and emails.

•           Experience of using client database (Advice Pro)

•           Setting up client appointments

•           Creating and sending letters to clients

•           Completing client feedback via phone

•           Researching and updating information

•           Comfortable working as part of a team.

•           Not limited to the above

Criteria

18yrs +

Not in employment

We will give priority to long term unemployed 3yrs +.

Be able to do a  Monday, Tuesday & Wednesday for 6 weeks

Desirable criteria:

Good IT knowledge

Social media experience

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