What will you do?
Complete an introduction to Citizens Advice and training for your role
Complete benefits checks with clients, assist with filling in paper and online forms with clients, for example to apply for a benefit, or to complete an application for money or equipment from a charity
Assis
Some examples of what you could do:
Complete benefits checks for clients and explain how to claim
Assist with some claims if relevant
Source other money or equipment
Signpost to other sources of assistance if relevant
Assist to challenge benefits decisions
Refer onto other sources of advice and make appointments for clients
What’s in it for you?
Make a real difference to people’s lives
Gain in-depth knowledge about specific issues, such as benefits, and debt, how the cost of living is affecting people’s lives
Build on valuable skills such as communication, questioning and listening, interpreting information and summarising
Increase your employability
Work with a range of different people, independently and in a team.
Have a positive impact in your community
This role can be done face to face in one of our offices or remotely over the phone, google meets
Morning Monday, Morning Tuesday, Morning Wednesday, Morning Thursday, Morning Friday, Afternoon Monday, Afternoon Tuesday, Afternoon Wednesday, Afternoon Thursday, Afternoon Friday
Required *
Our funders ask us to report on the age, gender, ethnicity and location of volunteers who use our service. All reporting is anonymous.
We will share your name and contact details with the relevant organisation as part of your application to a volunteering opportunity.
If you’d like to get in touch, please call us or send us a message via our contact form.
Call our helpline for assistance with the following:
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