Volunteer Housing Triage Support

About this Opportunity

Overview:

We are looking for a volunteer to help out within our busy Housing Triage team. You will be based in one of our Loughborough hubs providing invaluable administrative support to our team.

Organisation:

The Bridge - East Midlands

Minimum hours:

3

Closing Date:

March 5, 2027

Address:

At one of our hubs in Loughborough: Fearon Hall / The Hub Project

Location:

Onsite

About the organisation:

We are The Bridge (East Midlands). Working for the community since 1993, we deliver a number of specialist housing related advice, support, and assistance services and accommodation options to homeless and vulnerably housed people across Leicester, Leicestershire and Rutland.

Full Details:

Maybe you’ve known someone suffer without help, or perhaps you’re tired of seeing the same new stories about homelessness? Join us and you can help change lives. Everyone at The Bridge has heaps of energy and positivity, and we are lucky to say we start every day knowing we can make a difference to local people. We are a small charity, but we’re also a close-knit family that’s organised, focussed, and driven.

We are looking for a volunteer to help out within our busy Housing Triage team. As an integral part of the organisation, you will provide support which will include answering and directing telephone calls, sending email messages to the specialist teams within the organisation, assisting with enquiries received via our website, and managing our customer email inbox.

From day one you’ll receive all the training you need, to enable you to assist our Triage team in changing other people’s lives for the better.

We are consistently striving to develop our services to achieve our vision of resilient, compassionate communities, where individuals thrive in safe and secure homes. We hold our services to the highest possible standard and are very proud of our track record in preventing and relieving homelessness.

When and Where:

Based within one of our hub locations in Loughborough

Additional Information

Requirements / Restrictions:

Causes / Areas of Interest:

Specific Requirements or Restrictions

An enhanced Disclosure and Barring Service (DBS) check is required for this post. We take safeguarding of our clients seriously; therefore, you will be expected to demonstrate that you understand current safeguarding practices and agree to adhere to these practices within the role.

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Why we collect your age, location, gender and ethnicity

Our funders ask us to report on the age, gender, ethnicity and location of volunteers who use our service. All reporting is anonymous.

We will share your name and contact details with the relevant organisation as part of your application to a volunteering opportunity. 

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