About this role
The purpose of the role is to help provide an effective and efficient advice service to members of the public.
Main duties involve:
- Interview clients through a variety of channels; on the telephone, video advice through Attend Anywhere, email and face-to-face.
- Find, interpret and communicate information; explore options and implications so that the client can come to a decision
- Act, where necessary, on behalf of the client; negotiating, drafting or writing letters or making appropriate referrals
Complete clear and accurate case records - Recognise the root causes of problems and participate in research and campaigns
- Keep up to date on important issues by attending the appropriate training courses and doing essential reading and attending office meetings
When you can volunteer
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | |
|---|---|---|---|---|---|---|---|
| Morning | |||||||
| Afternoon | |||||||
| Evening |
Requirements
- References needed
You will be required to volunteer at least 7 hours per week for a duration or at least 12 months following completion of training. (There is also the option to do the Telephone Assessor role - which is great way to be up a running helping the service before doing the further training for Generalist Adviser)
This would be a minimum of 2 half days or 1 full day.
Training is done through self study on our training database and Googlemeet training sessions with training officers, along with observations in offices and via calls
Location
This opportunity allows you to volunteer from home
Available from home