Digital Dynamo Volunteer

Responsibilities

-Helping service users with the basics – sending emails, browsing online, filling in online application forms, using social networking, skype etc.
-Activating and optimising the accessibility features or settings on devices
-Downloading and using newly developed apps that can benefit people with sight loss
-Using additional accessibility equipment effectively (such as screen readers and digital magnifiers)
-Pass on IT skills to people on a one-to-one basis
-Helping service users with setting up software, internet safety and security
-Offer informal advice on keeping safe online eg. Guarding against identity theft, phishing and scamming.
All Digital Buddies will:

-Keep an accurate record of volunteering activities and share this with Digital Buddy co-ordinator
-Maintain confidentiality of service user’s personal information in line with Vista’s policies and procedures
-Communicate regularly with the project co-ordinator
-Attend a Digital Buddy training session if required
-Report any concerns to project co-ordinator
-Attend training sessions.
Qualities and skills we are looking for:

-Good verbal and written communication skills, and an ability to explain things in simple terms without too much jargon
-Confidence with a computer, laptop, tablet and smartphone
-A good understanding of online basic skills
-A sociable, caring and patient personality
-Organisational skills and reliability.